Privacy Policy

This Privacy Notice governs the manner in which the GlobalDots group of companies collects, uses, maintains and discloses information collected from users of this website. This Privacy Notice applies to the website and all products and services offered by GlobalDots.

The following companies are part of the globally operating GlobalDots Group:

The responsible party/controller within the meaning of data protection laws, in particular the EU General Data Protection Regulation (GDPR) for this website (https://www.globaldots.com), is:

GlobalDots International Ltd.
Zinonos Kitieos, 9 Egkomi
Nicosia 2406 
Cyprus
Phone: +357 22262499
E-mail: dpo@globaldots.com

Content

1. GENERAL NOTES

1.1 LEGAL BASIS

1.2 CONTENTS

1.3 PROCESSING OF PERSONAL DATA

1.4 INTERNATIONAL TRANSFERS

1.5 CALIFORNIA CONSUMER PRIVACY ACT

2. PROCESSING ON OUR WEBSITE

2.1 SSL/TLS ENCRYPTION ON OUR WEBSITE

2.2 COLLECTION OF SERVER LOG FILES

3. RIGHTS OF AFFECTED

3.1 RIGHT TO INFORMATION

3.2 RIGHT OF RECTIFICATION

3.3 RIGHT OF DELETION

3.4 RIGHT TO DATA PORTABILITY

3.5 RIGHT OF OBJECTION

3.6 REVOCATION OF YOUR CONSENT

3.7. RIGHT OF COMPLAINT TO THE SUPERVISORY AUTHORITY

4. THIRD PARTY SERVICES ON OUR WEBSITE

4.1 GENERAL INFORMATION ABOUT COOKIES

4.2 CONSENT MANAGER BY USERCENTRICS

4.3 LIVE CHAT AND CONTACT FORM VIA HUBSPOT

4.4 OUR NEWSLETTER VIA HUBSPOT

4.5 CONTACT FORMS VIA TYPEFORM

4.6 CREATE SUPPORT TICKET

4.7 YOUR COMMENTS ON OUR BLOG

4.8 SOCIAL MEDIA LINKS

4.9 CDN AMAZON CLOUDFRONT

5. QUESTIONS TO OUR DATA PROTECTION OFFICERS

6. CHANGES 

1. GENERAL NOTES

According to the Charter of Fundamental Rights and the European Data Protection Regulation (GDPR) as well as national data protection laws, every person is entitled to protection of their privacy and protection against misuse of their personal data. We take the protection of your personal data very seriously. We treat your data confidentially and in accordance with the statutory data protection regulations and this Privacy Notice.

Furthermore, we use the terms from Art. 4 GDPR in the following declaration. 

It is our goal, in cooperation with our service providers and partners, to protect all data processing operations as well as possible and in accordance with the current state of the art against unauthorized access, loss, misuse or unauthorized modification.

1.1 LEGAL BASIS

We use your data on the basis of various legal grounds, depending on

1.2 CONTENTS

The purposes for which we process your data may include:

1.3 PROCESSING OF PERSONAL DATA

We process personal data in accordance with the EU-GDPR and the relevant national data protection laws. Personal data is any information relating to an identified or identifiable natural person. 

We process your data for the duration required for the respective purposes. In the case of longer-term retention obligations due to legal and other obligations to which we are subject, we restrict processing accordingly.

1.4 INTERNATIONAL TRANSFERS

We may share information internally across our group of companies or with third parties for the purposes defined in this policy. Therefore, your Personal Data may be processed outside your jurisdiction, and in countries that are not subject to an adequacy decision by the European Commission or your local regulator, which may not provide for the same level of data protection as your jurisdiction, such as the EEA.  When we transfer Personal Data to non-EEA/non-UK countries we implement appropriate safeguards to protect this information. We ensure that the recipient of your Personal Data offers an adequate level of protection, for instance by entering into the appropriate back-to-back agreements and, if required, standard contractual clauses for the transfer of data as approved by the European Commission. 

1.5 CALIFORNIA CONSUMER PRIVACY ACT

We do not sell our customers’ personal information (as this is defined in the California Consumer Privacy Act). 

2. PROCESSING ON OUR WEBSITE (www.globaldots.com)

2.1 SSL/TLS ENCRYPTION ON OUR WEBSITE

On our website, we use SSL/TLS encryption for security reasons and to protect the transmission of confidential content, such as your inquiries that you send to us. You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and, depending on the browser, by the lock symbol in your browser line.

If SSL or TLS encryption is activated, the information you send to us via the contact form: Speak with a Specialist cannot be read by third parties.

We point out that data transmission on the Internet (e.g. communication by e-mail) can have security gaps. A complete protection of data against access by third parties without the use of an e-mail encryption, such as PGP or S/MIME, is not possible and is at your own risk. 

2.2 COLLECTION OF SERVER LOG FILES

Our website can generally be visited without registration. Information such as accessed pages or names of the accessed file, date and time are stored on the server for statistical purposes without this data being directly related to your person.

We automatically collect and store information in so-called server log files, which your browser automatically transmits to us. These are:

This information can only be indirectly assigned to persons. A combination of this data with other data sources is not made. We reserve the right to check this data retrospectively if we become aware of concrete indications of illegal use.

2.3 STORAGE PERIOD AND DELETION

We store your personal data only as long as this is necessary for the fulfilment of the purposes or – in the case of consent – as long as you do not revoke the consent.

3. RIGHTS OF THE DATA SUBJECT

As a data subject, you have the following rights under data protection legislation. To exercise one or more of these rights, simply contact our dpo@globaldots.com.

3.1 RIGHT TO INFORMATION

You have the right to request confirmation from us as to whether personal data concerning you is being processed; if this is the case, you have a right to access this personal data and to the information as described in Art. 15 GDPR.

3.2 RIGHT OF RECTIFICATION

As a data subject, you can have us adjust the existing personal data at any time if it is incorrect. 

3.3 RIGHT OF ERASURE

You as the data subject can submit a deletion request to us at any time. Unless a legal or other obligation requires us to continue to retain the data, we will be happy to comply with your request. In the event of non-erasure, we will restrict processing.

3.4 RIGHT TO DATA PORTABILITY

You have the right to receive your personal data, which is processed on the basis of your consent or a contract, in a structured, common and machine-readable format and, if necessary, to transfer it to another controller.

3.5 RIGHT OF OBJECTION

Any person concerned by the processing of personal data has the right to object at any time, on grounds relating to his or her particular situation, to the processing of personal data concerning him or her.

We shall no longer process the personal data in the event of the objection, unless we can demonstrate compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or if the processing serves the purpose of asserting, exercising or defending legal claims.

3.6 REVOCATION OF YOUR CONSENT 

You can revoke a consent once given at any time. To do so, contact our data protection team informally or create a support ticket. If you want to change your preference on cookies you can change them here.

3.7. RIGHT OF COMPLAINT TO THE SUPERVISORY AUTHORITY

If you are dissatisfied with our response to any of your requests for the protection of your personal data or with the way we process your data, you have the right to complain to your local supervisory authority. 

4. THIRD PARTY SERVICES ON OUR WEBSITE (globaldots.com)

4.1 GENERAL INFORMATION ABOUT COOKIES

We use on our website, so-called cookies. Cookies are small text files that are stored in your web browser. They help us to display certain functions on our website.

Most browsers accept cookies by default. Cookies can be rejected in the security settings. If you do not allow cookies, certain features on our site may not be available to you, and some pages may not display properly. Detailed instructions on how to prevent cookies from being placed by browser settings can be found at: https://www.allaboutcookies.org/

We use the Consent Manager from Usercentrics GmbH to manage our third-party cookies and your preferences. Detailed information about our cookies you can find here by clicking on more.

We categorise our cookies into 3 categories:

a) Essential

This category includes all cookies that are necessary for secure website operation and those that we use based on our legitimate interest.

b) Functional

This category includes all cookies that improve or monitor the performance of the website. 

c) Marketing 

This category includes all cookies that provide us with information regarding the use of the website and the target groups for our services. 

4.2 CONSENT MANAGER BY USERCENTRICS

This website uses a so-called “cookie consent tool” from Usercentrics GmbH (Sendlinger Straße 7, 80331 München) to obtain effective user consent for cookies and cookie-based applications that require consent.

Usercentrics is displayed to you in the form of an interactive user interface, on which you can set a checkmark to indicate you consent for certain cookies and/or cookie-based applications by ticking the box. This ensures that such cookies are only loaded on the respective end device only if had given your consent. The tool sets technically necessary cookies to save your cookie preferences. Personal user data is generally not processed in this context. The legal basis for the processing is Art. 6 para. 1 lit. c DSGVO.

We as the responsible party have concluded a data processing contract with the provider which ensures the protection of the data of our site visitors and prevents unauthorized disclosure to third parties. Further information on the operator and the setting options of the cookie consent tool can be found directly in the corresponding user interface on our website. If you want to change your settings for cookies, click here.

4.3 LIVE CHAT AND CONTACT FORM VIA HUBSPOT

We use HubSpot Inc. (25 First St., 2nd floor, Cambridge, Massachusetts 02141, USA) as a service provider for our live chat and our contact form to improve the user experience and to quickly clarify your questions. For this purpose, we process the information and messages that you send us. The use of these communication channels is voluntary.

In case of using live chat, we can see if and when you have read a message. Please do not share any sensitive information or account data with us via live chat.

For the use of live chat, personal data may be transferred outside the EU. HubSpot entered into the EU-U.S. Data Privacy Framework and guaranties therefor an adequate data privacy level. You can find their statement to GDPR Compliance here.

If you do not wish to involve HubSpot, please send us your request via e-mail.

4.4 OUR NEWSLETTER VIA HUBSPOT

We use HubSpot Inc. (25 First St., 2nd floor, Cambridge, Massachusetts 02141, USA) as a service provider for the dispatch and administration of our newsletter. You can revoke your consent and unsubscribe at any time. In every message from us, you will find the option to unsubscribe completely or adjust the setting of your preferences at the bottom in the e-mail.

You will receive our newsletter on the one hand, if you have given us your consent (Art. 6 para. 1 lit. a GDPR), or on the other hand, if we are already in a business relationship, on our legitimate interest (Art. 6 para. 1 lit. f GDPR) to offer you the same or similar products.

HubSpot entered into the EU-U.S. Data Privacy Framework and guaranties therefor an adequate data privacy level. You can find their statement to GDPR Compliance here.

4.5 CONTACT FORMS VIA TYPEFORM

For some forms we use Typeform (TYPEFORM, S.L. Carrer de Pallars 108 (Aticco), 08018 Barcelona, Spain) as a service provider. If personal data is requested in the form, the use of the form and the provision of the data is voluntary.

In addition, Typeform collects the following personal data using cookies: Information about your end device (IP address, device information, operating system, browser settings). Furthermore, usage data is collected such as the date and time when you used the contact form.

We entered into a data processing agreement with Typeform. You can find their privacy policy here.

4.6 CREATE SUPPORT TICKET

When you use our support feature, your IP address, as well as your request and the data contained therein, will be transmitted to Zendesk, Inc. (1019 Market Street, San Francisco, CA 94103, USA). We use the service to provide support and close contact with customers and prospects. Zendesk facilitates the processing of your request. 

The data will be deleted as soon as they are no longer needed for our administration purposes or for processing your request. In our case, this is usually after 90 days.

Zendesk has committed to maintaining an adequate level of data protection with respect to the processing of personal data of data subjects from EU member states through so-called Binding Corporate Rules (BCR) and they also entered into the EU-U.S. Data Privacy Framework. For more information about Zendesk and its privacy practices, please refer to their privacy policy.

If you do not wish to involve Zendesk, please send us your request via e-mail.

4.7 YOUR COMMENTS ON OUR BLOG

If you use the comment function on this website (e. g., on the blog) in addition to your comment the time of the creation and the commentator name selected by you are stored and published on this website. You can input any commentator name (pseudonym).

Furthermore, your IP address will be logged and stored. The IP address is stored for security reasons and in the event that the person concerned violates the rights of third parties or posts unlawful content. We need your email address in order to contact you in the event that a third party should object to your published content as illegal.

The legal basis for the storage of your data is your consent according to Art. 6 (1) (a) GDPR. We reserve the right to delete comments if they are objected to by third parties as being objected to as unlawful.

Our website (blog) also uses an avatar service by gravatar.com.

Gravatar is a service that provides profile pictures linked with email addresses if you have an account with them, meaning that you can change all your associated profile pictures in one go. As a WordPress site a check is automatically completed of Gravatar using an anonymized string created from your email address (also called a hash) to see if you are using it. The Gravatar service privacy notice is available here: https://automattic.com/privacy/.  

If you post a comment on our website, your profile picture will be visible to the public in the context of your post.

You can find additional information about Gravatar in our consent management platform.

4.8 SOCIAL MEDIA LINKS 

We are active in various social media networks and have provided external links to our presences on our website. You can find us on Facebook, Twitter, LinkedIn and YouTube.

If you do not click on the external links to our social media appearances, no data transfer takes place in this direction. Only when you click on the link will the usual Internet usage data be transmitted to the respective platform and you will be redirected to the corresponding page. In this case, the data protection declarations and their conditions of the individual providers must be observed.

We point out that you use these services and functions on your own responsibility. This applies in particular to the use of interactive functions such as commenting, sharing, rating.

The privacy statements of the individual platforms can be found in the following list:

4.9 CDN AMAZON CLOUDFRONT

We use the Content Delivery Network (CDN) Amazon CloudFront from Amazon Web Services EMEA SARL, 38 avenue John F. Kennedy, L-1855 Luxembourg (AWS) to increase the security and delivery speed of our website. This corresponds to our legitimate interest (Art. 6 para. 1 lit. f DSGVO).

A CDN is a network of globally distributed servers that is able to deliver optimized content to the website user. For this purpose, personal data may be processed in server log files by AWS.

AWS is a recipient of your personal data and acts as a processor for us. This corresponds to our legitimate interest within the meaning of Art. 6 (1) p. 1 lit. f DSGVO not to operate a content delivery network ourselves and provide our site visitors with a fast website. You have the right to object to the processing. Whether the objection is successful is to be determined as part of a balancing of interests.

The processing of the data provided under this section is not required by law or contract. The functionality of the website is not guaranteed without the processing. Your personal data will be stored by AWS for as long as necessary for the purposes described.

AWS has implemented compliance measures for international data transfers. These apply to all global activities where AWS processes personal data of individuals in the EU. These measures are based on the EU Standard Contractual Clauses (SCCs). For more information, please click here.

5. QUESTIONS TO OUR DATA PROTECTION OFFICER

If you have any questions about data protection, please write us an e-mail or contact our data protection team directly at dpo@globaldots.com. 

6. CHANGES

As part of our continuous improvement process, we regularly make changes to our privacy notice in order to remain compliant with legal regulations in the future. Your rights as a data subject remain unaffected by such changes. Please always note the current status of this statement.  

Last changed: September 2023